WebQA provides a number of benefits - to your company AND your customers.
Your company will:
Reduce Costs - WebQA's Web-based, self-service knowledge base acts as the first line of support for customer inquiries, thus reducing the need to call or email your service desk. According to Forrester Research, the typical cost to answer questions ranges from $33 (phone) to $10 (email) to $7.80 (Web-based chat) to $1 (Web self-service).
Learn about and react to your customers - Broad Mind offers unique reporting tools that track customer interests and concerns, overall and by category or product.
Have customer service staff focus on important tasks - WebQA reduces repetitive questions, inbound email, and phone call volume. Therefore, your staff can focus on mission-critical projects, rather than answering the same questions over and over again.
Your customers will have:
Increased satisfaction - They receive instant, accurate answers from a dynamic knowledge base of previously asked questions.
You can also customize responses based on the specific customer needs.
A means help themselves - Our design encourages customers to take full advantage of this self-service feature, rather than contact you via telephone or email. Most would prefer to find answers themselves, rather than have to contact your company.
Access to answers 24/7 - Regardless of your business hours, WebQA will answer your customer questions 24 hours a day, seven days a week.
Click <<a href="http://160.79.236.2/custom_demo.asp">>here<</a>> to sign up for a free demo and learn more.
