I am having trouble playing a video/movie on my eMotion digital picture frame. Please help!           

Please be sure the movie you are playing is a file type that is compatible with your frame/player.

Proper format for MOVIE files on eMotion Frames are:

MPEG4 AVI 25FPS 320 x 240

Encoders that will allow you to convert to the proper format:
MAC:

http://www.divx.com/divx/mac/

WINDOWS: Please Click Here to see the attached program. This will convert your AVI file to play properly on your eMotion digital frame on a PC

For MAC Users:

A customer found the best encoder for using your eMotion electronic with Macs us the DivX encoder:

http://www.divx.com/divx/mac/