MediaStreet Support

Remote not working for my Ambient Blue Frame
Question:

I have a DF-EM104BL-256 (Ambient Blue Frame) and it looks great, but the remote stopped working.
Answer:

Unfortunately, we have learned that a batch of remotes have been deemed defective (from Product Purchased from April 2008 - September 2008), where they work initially but then dies.  We apologize for this inconvenience and will replace any remote that is defective.  Please email to sales@mediastreet.com where and when the frame was purchased (this helps us know which remote to send) and your mailing address and we will send a replacement out ASAP.

The Media Street Group.
Product: eMotion Digital Products
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Media Street
44 W. Jefryn Blvd, Unit Y
Deer Park, NY 11729
Phone: 631-242-5505 or 888-633-4295
Fax: 631-242-5515 or 888-FAX-5991