MediaStreet Support

Not all Pictures play on my frame, how come?
Question:

Not all Pictures play on my frame, how come?
Answer:

The Digital Picture Frame is designed to show images following the same camera industry standards format as digital cameras.  This format is a JPEG/BMP/GIF/TIFF/PNG format images.  Web images, scanned images, or images in RAW format, are not stored according to camera industry standards and therefore cannot be displayed correctly on the Digital Picture Frame.  Please use your PC applications to convert such images into standard JPEG/BMP/GIF/TIFF/PNG format before viewing them on the Digital Picture Frame.  If using Photoshop ensure that the JPEG/BMP/GIF/TIFF/PNG is saved as baseline standard and NOT progressive.
Product: eMotion Digital Products
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44 W. Jefryn Blvd, Unit Y
Deer Park, NY 11729
Phone: 631-242-5505 or 888-633-4295
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